Dazzle Casino Privacy Policy
This Privacy Policy explains how Dazzle Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact our support team. It applies to information provided online and through related customer service channels.
Dazzle Casino is intended for customers aged 18 and over in the United Kingdom. We aim to handle personal information fairly, transparently and responsibly. This policy describes the main categories of information involved, the purposes for processing it and the choices available to you.
Information We Collect
We collect information that is necessary to provide a secure and reliable casino service. The information may come directly from you, from your use of our website or from carefully selected service providers. Depending on how you interact with Dazzle Casino, this may include:
- Identity details such as your name, date of birth, nationality and other information used to confirm your identity and age.
- Contact details such as your email address, telephone number and postal address.
- Account information, including login details, preferences, account history and communications with our support team.
- Transaction information relating to deposits, withdrawals, bonuses, wagers, winnings and payment activity. Payment card information may be handled directly by payment providers and may not be stored by us in full.
- Verification information, which may include documents or data required to confirm identity, address, source of funds or account ownership where appropriate.
- Technical information such as your IP address, browser type, device details, operating system, language settings and approximate location.
- Usage information, including pages visited, games viewed, session times, interactions with website features and referral information.
- Information you provide when entering promotions, completing surveys, making a complaint or otherwise communicating with us.
Some information may be collected through cookies and similar technologies. We may also receive information from fraud prevention, identity verification, payment, analytics and other service providers where this is necessary for account administration or security.
How We Use Information
Dazzle Casino uses personal information for defined business and service purposes. These purposes may include:
- Creating and managing your casino account.
- Processing deposits, withdrawals, refunds and other account transactions.
- Confirming age, identity and eligibility to use the service.
- Detecting and preventing fraud, money laundering, account misuse, collusion and other unlawful or harmful activity.
- Providing customer support and responding to questions, complaints and requests.
- Operating, maintaining and improving the website, games and account functions.
- Personalising content, displaying relevant promotions and administering loyalty or promotional offers where permitted.
- Monitoring activity to support responsible gambling and customer protection processes.
- Sending service messages, including security alerts, transaction confirmations, policy notices and information about changes to your account.
- Measuring website performance, understanding customer preferences and improving our communications.
- Establishing, exercising or defending legal rights and meeting applicable obligations.
Marketing communications will be managed in accordance with applicable requirements and, where necessary, your consent or other permitted basis. You can usually change your marketing preferences through your account settings or by following the unsubscribe instructions in a message. Essential service communications may still be sent when needed to operate and secure your account.
Cookies and Similar Technologies
Dazzle Casino may use cookies, pixels, local storage and related technologies to make the website function correctly and to understand how it is used. A cookie is a small data file stored on your device by your browser. Some cookies are temporary and expire when you close your browser, while others remain for a defined period.
These technologies may be used to:
- Keep you signed in and remember selected settings.
- Maintain security and identify unusual activity.
- Remember information during a transaction or account session.
- Analyse traffic, performance and navigation patterns.
- Support promotional measurement and relevant advertising where applicable.
You can control cookies through your browser settings and, where offered, our cookie preference tool. Disabling certain cookies may affect account access, game functionality, payment processing or other website features. Information collected through cookies may be combined with account or technical information for the purposes described in this policy.
Data Sharing
We may share personal information with organisations that help us operate Dazzle Casino or meet our responsibilities. These organisations receive only information relevant to their role and are expected to apply appropriate confidentiality and security measures. Categories of recipients may include:
- Payment processors, banks and financial service providers.
- Identity, age and address verification providers.
- Fraud prevention, risk management and account security specialists.
- Technology, hosting, customer support, communications and maintenance providers.
- Analytics, marketing and promotional service providers, subject to applicable preferences and controls.
- Professional advisers, insurers, auditors and other business service providers.
- Authorities, courts or other recipients where disclosure is required or reasonably necessary to protect rights, safety or the integrity of the service.
We do not share personal information with unrelated parties for their own unrestricted marketing purposes. If Dazzle Casino is involved in a restructuring, sale or similar business transaction, information may be transferred as part of that process, subject to appropriate safeguards.
Data Security
We use administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and staff training.
No online service can guarantee complete security. You should use a strong, unique password, keep your login details confidential and contact us promptly if you suspect unauthorised access to your account. We may restrict or suspend access where necessary to investigate a security concern and protect customers or the service.
Data Retention
We retain personal information only for as long as it is reasonably required for the purposes described in this policy. The appropriate period depends on the type of information, the nature of our relationship with you, account activity, security requirements and any applicable recordkeeping obligations.
We may keep information after an account is closed where it is needed to resolve disputes, investigate fraud, maintain security, enforce agreements, respond to requests or meet legal and operational requirements. When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it.
Your Rights
Depending on your circumstances and applicable rules, you may have rights concerning the personal information we hold about you. These may include the right to:
- Ask for access to personal information and receive an explanation of how it is used.
- Request correction of information that is inaccurate or incomplete.
- Ask for deletion of information where there is no continuing reason for us to retain it.
- Request restriction of certain processing in appropriate circumstances.
- Object to processing based on particular grounds, including some direct marketing activity.
- Request a copy of information provided by you in a commonly used electronic format where applicable.
- Withdraw consent where processing relies on consent, without affecting earlier processing.
These rights may be limited where retaining or using information is necessary for security, fraud prevention, dispute resolution or other legitimate purposes. We may ask for information to verify your identity before handling a request. Requests should be clear and specific so that we can respond efficiently.
Third-Party Services
The Dazzle Casino website may contain links, integrations or features supplied by third parties. These may include payment services, identity checks, analytics tools, game providers and social or promotional features. When you use a third-party service, that provider may process information under its own privacy notice and terms.
We are not responsible for the privacy practices, content or security of external websites that we do not control. You should review the relevant third-party information before submitting personal data or using an external feature. Third-party games may also collect technical or gameplay information needed to deliver their services.
International Transfers
Some service providers supporting Dazzle Casino may process information in countries outside the United Kingdom. Where information is transferred internationally, we take reasonable steps to ensure that suitable protections are in place and that the information continues to be handled consistently with this policy.
International processing may be required for hosting, payment administration, customer support, security monitoring or other operational functions. Further information about a particular transfer may be available on request, subject to security and confidentiality considerations.
Policy Updates
We may update this Privacy Policy when our services, technology, providers or information handling practices change. The updated version will be made available through the Dazzle Casino website and will show a revised effective date where appropriate.
We encourage you to review this page periodically. If a change is materially relevant to your account or rights, we may provide additional notice through the website, by email or through another suitable communication channel. Continuing to use the service after an update takes effect indicates that you have read the revised policy.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy right or need help understanding how your information is used, please contact Dazzle Casino at [email protected]. Include enough detail for us to identify your account and understand your request, but do not send payment card passwords or other unnecessary sensitive information.
We will review privacy enquiries and may request additional information to confirm your identity before providing account-related details. Our support team can also explain how to change communication preferences, update account information or raise a concern about the handling of personal data.
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